FAQs
Welcome to our FAQ section, where you'll find the answers to the most common questions about our products and services. Whether you're curious about customization options, shipping details, or care instructions, we've got you covered. Dive in to see how we can help you create something uniquely yours!
1. How long does it take to receive my custom order?
Orders are typically processed within [3-5 business days], and shipping times depend on the method chosen at checkout. Custom orders may take additional time for production, especially during peak seasons. Tracking information will be provided once your order ships.
2. Can I make changes to my order after it’s placed?
Changes can only be made within 24 hours of placing your order. After this window, the production process begins, and changes are no longer possible.
3. Do you offer refunds or exchanges?
Since each product is custom-made, we only offer replacements or store credit for defective, damaged, or incorrect items. Please refer to our [Return Policy] for more details.
4. What file formats do you accept for designs?
We accept common image file formats such as PNG, JPG, and SVG. For best results, please upload high-resolution files with transparent backgrounds.
5. What if I don’t have a design?
No problem! We offer pre-made templates and tools to help you create your own design directly on our platform. Check out our Design Studio to get started.
6. How do I know my design will look good on the product?
You can preview your design on a mockup before placing your order. Our system ensures your uploaded design is properly adjusted for the best results.
7. Can I bulk order custom products?
Yes, we offer bulk order discounts for events, businesses, and group purchases. Contact us at [your email] for a quote.
8. How do I care for my custom apparel?
To ensure longevity, we recommend washing your items inside out in cold water and air drying. Avoid ironing directly on the printed design.